At DreamNest, we are committed to delivering your orders promptly and efficiently.
All orders are processed and shipped within 24 hours of confirmation.
Delivery is made strictly to the address provided at checkout. Customers are responsible for ensuring the accuracy of their delivery details.
Customers are expected to have a designated recipient available to receive the order.
Delivery is made to the doorstep only.
Any further assistance (including moving items into private spaces) is solely at the discretion of the delivery team.
While we strive to meet our 24-hour shipping timeline:
In the event of unforeseen circumstances preventing shipment within 24 hours, an additional 24 hours may be required to resolve the issue and complete dispatch.
We understand that preferences may change. However:
Return requests must be initiated within 24 hours of delivery.
Approved returns must be completed within 5 days of delivery.
All items must be:
In original condition
In original packaging
Items not in their original packaging will not be accepted for return.
Customers are responsible for all return shipping costs.
If you receive an incorrect or defective item:
DreamNest reserves the right to:
Arrange a replacement first, while retrieving the incorrect item.
Where a replacement is not possible:
A refund or alternative resolution will be provided.
DreamNest will cover the cost of return and logistics in such cases.
Where a refund is approved:
The refund process will be initiated within 3 business days after confirmation of the issue and/or receipt of the returned item.
Please note that the time it takes for the refunded amount to reflect in your account depends on your bank or payment provider.
